Legal

Privacy Policy

This Privacy Policy explains how Rapid Response Services collects, uses, stores and protects your personal information when you use our website or contact us regarding our specialist cleaning services.

1. Who We Are

Rapid Response Services provides specialist cleaning services throughout Middlesbrough and Teesside, including deep cleaning, end of tenancy cleaning, hoarding clearance and biohazard cleaning.

Address
Rapid Response Services
37 Kinloch Road
Middlesbrough TS6 0ES

Telephone: 0800 222 9948
Email: enquiries@rapidresponseservices.uk

2. Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Property address
  • Details of your enquiry or booking
  • Billing information where applicable
  • Photographs supplied for quotations or completed work

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange appointments
  • Deliver our cleaning services
  • Issue invoices
  • Process payments
  • Maintain customer records
  • Comply with legal obligations
  • Improve our services and website

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate business interests
  • Legal obligations
  • Your consent where required

5. Cookies

Our website may use cookies to improve functionality, analyse website performance and provide a better browsing experience. You can disable cookies at any time through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share your information with trusted third parties such as payment providers, website hosting providers, IT support companies, licensed waste disposal partners, professional advisers and government authorities where required by law.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or loss. Access to personal information is restricted to authorised personnel only.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records. Information that is no longer required is securely deleted.

9. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data where applicable
  • Restrict or object to processing
  • Request data portability where applicable
  • Withdraw consent where processing relies upon consent

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with immediate effect.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Rapid Response Services
37 Kinloch Road
Middlesbrough TS6 0ES

Telephone: 0800 222 9948
Email: enquiries@rapidresponseservices.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).